Shipping rates & lead times & policy
Shipping rates
Delivery charges for your order will be based on total products value and calculated and displayed at checkout
|
Destinations |
Estimated delivery lead time |
Shipping charges (HK$) |
|
Hong Kong |
Within 2 working days |
Purchase below HK$ 300 Purchase HK$ 300 or more |
|
Australia |
Within 5 working days |
Purchase below HK$ 1000 Purchase HK$ 1000 or more |
|
|
Within 5 working days |
Purchase below HK$ 1,000 Purchase HK$ 1,000 or more: |
Delivery delays can occasionally occur.
Lead time - Shipment processing time
All orders are processed within 1 working day and delivered within 1 to 7 working days. Orders are not shipped or delivered on weekends or holidays.
If we expect a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Our prices include all taxes and duties. If you are requested to pay an extra tax or duty, please inform us for a refund.
Damages
If your order is received damaged, please contact the shipping carrier to file a claim and inform us for a free replacement. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We only ship to the following destinations:
- Asia Pacific: Australia, China mainland, Hong Kong, Japan, Macau, Malaysia, New Zealand, Singapore, South Korea, Taiwan.
- Middle East: UAE
- Europe: EU, Russia
- Americas: Canada, USA.